ACG Research

ACG Research
We focus on the Why before the What

Wednesday, October 19, 2011

Connecting America: Winners and Losers

The goal of the “Connecting America, The National Broadband Plan,” on which the FCC will be issuing a ruling on October 27th, is to bring broadband service(s) to nearly 100 million Americans who do not have access. As with any bill that hits Congress, all have the touch of special interest groups promoting their agenda. This bill is no exception.
One of the losers will be the small rural local exchange companies (RLEC). Why? Dig deeper in the plan and you’ll come across a “Notice of Proposed Rulemaking” (https://prodnet.www.neca.org/publicationsdocs/wwpdf/33111icore.pdf). To fully understand the repercussions of this document for RLECs one has to understand one of the major ways these companies make money.

Before fiber optics was widely used, carriers created Carrier Access Billing Settlements (CABS), which are a way to track termination fees (and origination as it pertains to toll-free calls). You use my network to terminate your customer or I use your network to terminate my customer. When you touch my network you owe me. When I touch your network I owe you. At the end of the month the call minutes that touched our respective networks and comparison on any overages are tallied and the companies settle payments. That’s CABs very simplified.

The RLECs receive more calls from ATT, Verizon, CenturyLink and other carriers than the other way around. At the end of the month or quarter these rural carriers can get hefty checks from the major carriers, which help to subsidize their network infrastructures and without which maintaining their existing customer base would be severely limited.
I recently spoke to the CEO of a RLEC and one of his big concerns among many is the slow erosion of his CAB settlements. This bill would add access fees and universal service fees to VoIP. The CEO estimates that over a four-year period his settlement agreements with ATT, Verizon, CenturyLink and other companies will drop precipitously, by nearly 80 percent.

The original purpose of VoIP was to avoid some of these access fees. Connecting America will benefit the large providers as they will see significant reductions in payments to RLECs while at the same time increasing access payments from VoIP service providers. These fees would, no doubt, have a negative impact on thousands of small and mid-sized VoIP companies and consumers by adding costs of doing business. Rural carriers manage all the customers’ complaints, service the current infrastructure, do the truck rolls and manage the overall satisfaction of their customer base. This bill, as it is written today, will affect their bottom lines and possibly put many of them out of business.

Broadband access for Americans should be universal if possible. I agree with and applaud this goal. Is there a way to bring all the benefits of the Internet to all Americans and not wipe out the RLECs or the small and midsized VoIP service providers? ICORE, Inc., believes it’s a noble and worthy cause to provide America with broadband access but not, however, on the backs of the small guys. Rather than funding this project through a government FCC mandate to the sole benefit of the large carriers, they propose that all instead abide by the same rules regulated through the PUC. In other words, let the states manage parity not the federal government. Second, enact strong penalties for the one percent of providers that are gaming the system and leave the 99 percent alone. And finally, have this commission exercise its authority to require VoIP, wireless and landline providers that use the public switched network to pay for that usage.

Tony Jones
tjones@acgresearch.net
www.acgresearch.net

Monday, October 17, 2011

Juniper Networks Universal Edge: Scaling for the New Network

Bandwidth-intensive media content is dramatically increasing pressure on service providers’ and enterprises’ networks. Although demand is climbing, it is not generating increases in revenue; consequently, service providers face a scenario where the profitability of providing network services could be compromised. The solution is a converged solution that delivers the quality of experience, service acceleration, and scalability necessary to resolve the service providers’ traffic issues while providing a platform for greater monetization. Juniper Networks’ Universal Edge offers advanced features required to profitably deliver a new breed of service offerings.

ACG Research conducted a total cost of ownership study that compares the MX3D Universal Edge router with two competing routers for a typical edge network passing 64,000 households and a proportional number of enterprise establishments and wireless cell sites.

Download the TCO.

Tuesday, October 4, 2011

Juniper Networks QFabric: Scaling for the Modern Data Center

The modern data center has undergone substantial changes that have significantly impacted service providers' business operations. IT is now a key strategic asset for differentiation and business success. Service providers face challenges when deciding to upgrade or replace new, emerging technologies that are shaping the next-generation data centers. Traffic flow patterns, the size of data processing and storage operations, and increased scale are impacting data center operations. To meet the challenges, Juniper Networks has introduced QFabric, which addresses the requirements of the modern data center. QFabric does this by delivering any-to-any connectivity, location-independent low latency and services, and orchestration integration, fundamentally simplifying management.

To determine if QFabric does simplify network operations, reduce network latency and congestion, seamlessly integrate with existing network infrastructure and services, and deliver scale without adding cost and complexity, ACG Research conducted a total cost of ownership (TCO) comparison of QFabric versus the market share leader’s network architecture for a mid-scale to large-scale 10GbE data center. It found that QFabric achieves 58% to 76% lower TCO and has more linear scaling of capital expense and operating expense.

Click here to download the ACG Research’s white paper.

Friday, September 30, 2011

The Demand Drivers and Economics of 100G Ports

A broad spectrum of routing, switching and transport vendors is now adding 100 Gbps ports to their product lines. These high speed ports are arriving just in time to meet the capacity requirements of large service providers’ core networks. In addition, 100G technology will help to drive down both CapEx and OpEx which will help service providers to control their costs in an environment where revenue growth is not keeping up with traffic growth.

IP network traffic is growing in a range of 35% to 85% per year across the world. It is growing in all market segments—residence, mobile and enterprise. Residential service usage will be the biggest contributor to overall IP traffic growth. Residential traffic growth is driven by the widespread acceptance of broadband service and the rapid adoption of Over-The-Top (OTT) video content. OTT video has a major impact on network traffic for three reasons. First video content requires much more bandwidth than other media. For example, traditional voice telephony requires 64 Kbps while Verizon FiOS HDTV service requires 18 Mbps. Secondly OTT video as well as Video on Demand are unicast services—each viewer receives a unique flow of video content. In contrast, broadcast TV is multicast—all viewers are connected to the same flow of video content. This has an overwhelming impact on network traffic. Video is expected to comprise over 90% of total traffic within the next three years.

Read the entire article in FierceTelecom's e-book.


Michael Kennedy
mkennedy@acgresearch.net
www.acgresearch.net

OpenFlow: Software-Defined Network Eases Cloud Management for Providers

Traditional routing and switching platforms haven't met cloud providers' requirements for building and managing cloud services -- a reality that equipment vendors were once unwilling to accept. What cloud providers want is an application programming interface (API) for the network layer so they can control the flow of their specific applications across their infrastructures. We now see this capability emerging with the software-defined network and OpenFlow specification.

Read more...



Marshall Bartoszek
mbartoszek@acgresearch.net
www.acgresearch.net

Amazon Lights a Fire and Their Competitors Are Hopping

I like what Amazon is doing with their new Kindle Fire. Everyone likes new hardware and last year’s Kindle is so “yesterday.” There was a very interesting quote from Jeff Bezos that bares further exploration. He was talking about one of the reasons other tablet manufactures have not succeeded in the marketplace, and he thinks it is “because they built tablets instead of services.” Think about that for a moment. Why have Google and Facebook exploded onto the high-tech scene? It’s about content or in Amazon’s case serving the content appetite of the masses. Remember net neutrality debates? The service providers thought the content providers were getting a free ride on their networks. The last time I checked, I pay for my broadband at home and I know the content providers pay for their “pipes.” Who is getting what for free?

Traditional service providers are sitting on incredible assets. They have data centers; they have “pipes”; they sell managed services; they have call centers, billing systems and skilled employees. They invented data centers formerly called center offices or COs. So what gives? Why can’t the service providers compete with Amazon or Google? They have the potential to be content kings. I say it’s because the largess within their operations. The leadership recognizes it and understands that it is better to slowly turn the crank and not make any waves. The leadership has the will but they lack support from the rank and file because of their sheer size. I remember when SBC heralded the news that it was going to introduce a video on demand service. After years of efforts and supposedly billions of dollars of investment, can I download a video from AT&T? Sure, five years after I could from YouTube. There is very little internal creativity within the service provider market. They move too slowly, and they rarely innovate anything. At one time service providers were the true communications innovators. What happened? Today, if they see an emerging trend, they buy into a market. So what you get is a large, desperate organization with very little synergy between it parts.

If just one of the service providers could think outside their box for a moment, like Amazon, they could step out of the commodity business of providing wired and wireless “pipes” and move into content services. Think about some of the innovations that Amazon has done. They wanted to make buying over the Internet efficient so they built a better mousetrap and patented a shopping cart process. Then, due to their success in selling stuff online, they had to build massive distribution centers and data centers to support their growth. Low and behold, Amazon was one of the most influential innovators in cloud computing. No one thought people would want to read a book or the newspaper on a Kindle. I see people using them every time I go through an airport. Millions have been sold. Now, they Amazon has completely rethought the browser and have introduced Silk as an innovation that has the potential to solve some very practical issues with mobile computing. I love it.

In the movie “The Graduate” a character gives Dustin Hoffman one word for the future, “plastics.” Today, the word for the future is “content.”



Marshall Bartoszek
mbartoszek@acgresearch.net
www.acgresearch.net

Friday, September 23, 2011

Meshed Optical Topologies

As network architectures become more agile and dynamic, they enable faster provisioning and service creation. However, migration issues are increasingly apparent as operators move from static and point-to-point networks to transparent mesh architectures that deploy ROADMs, optical cross-connects and dynamic control planes.

Operators are discussing mesh topologies and dynamic networks but are overlooking important technical and physical issues. Power transients and chromatic dispersion effects are far more prominent at higher bit rates and in mesh topologies. Specifically, standard mitigation is simply not sufficient or sophisticated enough to handle the increased rollout of high-capacity links at 40G and 100G in transparent mesh networks.

Want to read more? Click here to download the PDF.



egriliches@acgresearch.net
www.acgresearchLink

Tuesday, September 20, 2011

Practical Steps to Jump Starting Cloud-Based Services

I recently attended MSPWorld in Austin, Texas, and participated on a panel that discussed how to jump start cloud-based services. Members of my panel, Rob Bissett, VP Product Management, 6fusion; Brian Hierholzer, President and CEO, Artisan Infrastructure; Brian Hierholzer, founder and chief executive officer of Artisan Infrastructure; and Bud Walder, Enterprise Marketing Director, Dialogic Corporation, answered four good questions related to cloud services.

Many MSPs were born from a time of break/fix. In the last 10 years, many MSP moved into managed services to increase customer “stickiness” and enhanced margin. Today, the cloud offers a new opportunity/challenge for the MSPs and is going to be very disruptive to the traditional IT market. How do you see the MSPs evolving in the next few years ?

The consensus from members of the panel was that the cloud is just the next generation of managed services. If the VAR/SI partners in the audience have been providing managed services, the cloud represents an evolution of managed services. The MSPs can “roll their own” cloud offering but there complexities in the software infrastructure. The MSPs can take advantage of cloud providers that allow for a private labeling of their infrastructure and stick to the applications they know based on their current expertise. Although the margins maybe be a bit lower, the MSPs do not have to manage the infrastructure, which will free up the MSPs to focus on requirements of their customers.

With the emergence of Microsoft “cloud” going to direct to the SMB market and with Google and other major telcos serving the SMB market, how can the MSP’s build a brand identity in the cloud market ?

The advantage the MSPs have is localized knowledge and long-term customer relationships. In addition, the offerings from the large cloud providers will be generic in nature; this provides an opportunity for the local MSP to customize its offering based on customers' requirements. There was also consensus that Microsoft will have to eventually provide a cloud channel program.

What is the recommendation of the panel when an MSP is building a business to decide if it should offer a cloud offering for the SMB market?

The key points an MSP should consider is 1) knowledge of the potential service offering; 2) knowledge of what the market is willing to pay for a particular offering; 3) is its force multiplier based on current “on the bench” knowledge within a MSP; 4) clear understanding of the potential SLAs it will be offering and the potential impact to its business if an SLA is missed; and 5) application road map on what will be the first offering and what are the subsequent offerings to its customer base.

How can cloud providers overcome concerns about security and privacy when talking to customers about moving to the cloud?

MSPs are in an excellent position to “demystify” the cloud for their customers. With localized market knowledge and their trusted adviser status with their clients, the MSPs have access to specific knowledge of various vertical markets. Through a collaborative sales approach, the MSPs can work through specific security and compliance issues with and for their clients. This is a big advantage when SMBs are considering moving into cloud-based applications and they have a true partner to qualify their opportunity/risk profile when moving to the cloud.



Marshall Bartoszek
mbartoszek@acgresearch.net
www.acgresearch.net


Monday, September 19, 2011

Targets, Towers and Terrorists

I was recently in NY during the week is the 10th anniversary of 9/11. I drove by Ground Zero and realized what they are doing there is illustrative of what has to happen within IT. Where the two towers once stood, they are building a single, taller, larger, stronger tower called the Freedom tower.

Not so long ago enterprises’ data center and security teams didn’t even know each other and were independent silos of responsibility, analytical information and processes. The modis operandi was “never the twain shall meet”! It wasn’t an overnight event, but as businesses became more information centric and less system centric, best practices required the dissolution of those two silos.

Information has to have two attributes, availability and security. Information that is secure but not available is worthless. Information that is available but not secure is suspect. IT had to deliver both. The need for the data center/security merger was probably best demonstrated in 2005 when Symantec (then a pure play security vendor) merged with Veritas, which was all about the data center. Initially the industries on both sides of that aisle scoffed. Since then, EMC has bought RSA, Intel has bought McAfee and IBM has been buying security technologies by the handful.

Six years later, it is simply a given that risk definition and risk tolerance have to include consideration for both. The differences between today and 2005, however, are significant. Today, the craftsmanship of the malware writers is much better; therefore, security in one form or another must be a part of every IT decision. We are dealing with an economy that has pressed IT to squeeze as much efficiency out of the existing infrastructure as possible. With limited IT staff and funding, efficiency in the forms of automation, outsourcing and the redefinition of risk tolerance are now parts of the equation.

Note, at no time have I used the words cloud computing, virtualization or mobility. Those three business functions are the best contemporary indicators of why the lines on an IT’s organizations chart must be dotted, erased or blurred to a faint vestige of what they once were. In their place there needs to be a single, stronger, efficient, effective and secure organization that can resist and repel the attacks your company may be facing.


Neils Johnson
Security@acgresearch.net
www.acgresearch.net